📜 Terms and Conditions for Vehicle Recovery & Transport

[E.A. Transport]

1. Definitions

• Company/Provider: Refers to E.A. Transport, located at Office No. 102, Al Quoz 3, P.O. Box 20612, Dubai, U.A.E.
• Customer: The individual, company, or representative requesting and receiving the Service.
• Vehicle: The automobile, motorcycle, equipment, or machinery being recovered or transported.
• Service: The act of providing emergency roadside assistance, recovery (towing), and/or scheduled vehicle transport.
• Service Location: The point of breakdown or location where the Vehicle is recovered.
• Destination: The drop-off location specified by the Customer.
• Fee: The agreed-upon cost for the Service, including any potential surcharges.

2. Acceptance of Terms

By placing a call, sending a message (WhatsApp, SMS), submitting an email to info.eatransport1@gmail.com, or otherwise requesting the Service (Call Us 24/7 at 056 116 6604), the Customer unconditionally accepts and agrees to be bound by these Terms and Conditions.

3. Service Provision and Scope

• 24/7 Service: The Company endeavours to provide recovery and roadside assistance 24 hours a day, 7 days a week, subject to road conditions, weather, traffic, and compliance with UAE authority regulations (RTA, Dubai Police).
• Accurate Information: The Customer is responsible for providing the exact and accurate location, Vehicle make, model, condition (e.g., drivable, steering locked, access to keys), and the nature of the issue at the time of booking.
• Refusal of Service: The Company reserves the right to refuse Service if:
  • The Service Location is deemed unsafe for the operator.
  • The Vehicle weight or dimensions exceed the capability of the dispatched equipment.
  • The Customer or the Vehicle is involved in a serious criminal or police matter until police clearance is obtained.

4. Pricing and Payment

• Quotation: A binding quotation for the Service Fee will be provided to the Customer before dispatch, based on the information provided.
• Surcharges: The Fee is subject to adjustment if:
  • The actual weight or condition of the Vehicle differs significantly from the description.
  • The actual Service Location or Destination is different from the original booking, resulting in extra mileage or time.
  • Extra equipment or personnel (e.g., specialized winching, basement pull-out) are required.
• Payment: Payment of the full Fee must be made upon completion of the Service and before the Vehicle is released at the Destination. The Company accepts cash, card, or bank transfer (as specified by the operator).
• Non-Payment: In the event of non-payment, the Company reserves the right to retain possession of the Vehicle at the Customer’s risk and expense until the full Fee is settled. Storage charges will apply from the time of non-payment.

5. Customer Responsibilities

• Presence: The Customer or an authorized representative must be present at the Service Location during recovery and at the Destination upon delivery.
• Documentation: The Customer must possess and present the original Vehicle registration (Mulkiya) and Emirates ID/Passport for identification and verification of ownership, as required by law.
• Personal Items: The Customer is solely responsible for removing all valuable or sensitive personal belongings from the Vehicle before recovery/transport begins. The Company accepts no liability for loss or damage to personal items left inside the Vehicle.

6. Liability and Insurance

• Company Liability: The Company exercises all reasonable skill and care to ensure safe recovery and transport. The Company’s liability for damage to the Vehicle during the Service is limited to direct physical damage caused by the proven negligence of the Company’s personnel or equipment.
• Exclusions from Liability: The Company shall not be liable for:
  • Damage caused by pre-existing conditions (e.g., loose bumpers, mechanical failure during transport).
  • Damage to the Vehicle or other property resulting from the Customer providing inaccurate information.
  • Damage arising from instructions given by the Customer or their agent which contradict the operator’s safety assessment.
  • Damage due to Force Majeure (acts of God, severe weather, war, civil unrest).
• Maximum Liability: In the event of a successful claim against the Company for physical damage, the maximum liability shall be capped at the lesser of the cost of repair or the Vehicle’s market value, subject to the Company’s third-party liability insurance policy terms.

7. Governing Law and Jurisdiction

• These Terms and Conditions shall be governed by and construed in accordance with the Federal Laws of the United Arab Emirates and the Local Laws of the Emirate of Dubai.
• Any disputes arising out of or in connection with these T&Cs shall be subject to the exclusive jurisdiction of the competent Courts of Dubai, U.A.E.

8. Data Privacy

The Company will collect and use personal data (Name, Contact Number, Location, Vehicle details) strictly for the purpose of providing the Service and for billing. This data will be handled in compliance with applicable UAE data protection laws.

9. Contact Information

24/7 Emergency Line: 056 116 6604

Quote/General Enquiries: info.eatransport1@gmail.com

Service Station (Administrative): Office No. 102, Al Quoz 3, P.O. Box 20612, Dubai, U.A.E